Terms and Conditions
This website (the “Website”) is owned and operated by Ring LLC and its subsidiaries and affiliates (collectively “Ring,” “we,” “us,” or “our”). Ring LLC is a corporation registered in Delaware in the United States of America with a registered office at 1523 26th Street, Santa Monica, California CA 90404, United States of America.
These Terms and Conditions of Use and Sale (“Terms”) set out the terms and conditions upon which we offer you access to our services, software, mobile application (“App”), and this Website (collectively “Services”), and the terms upon which we sell our hardware products and devices (“Products”) to you.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE OR APP. BY CONTINUING TO USE OR ACCESS THIS WEBSITE OR ANY OF OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT USE OR CONTINUE TO USE THE WEBSITE OR ANY OF OUR SERVICES.
We reserve the right to make changes to any Services, policies, terms and conditions (including these Terms), at any time. You will be subject to the terms and conditions and policies in force at the time that you use the Services or purchase any Product. If we make any changes to any Services, policies or terms and conditions (including these Terms) that we consider material, we will make reasonable efforts to notify you through the Services. Please check these Terms periodically for updates.
These Terms supplement and are in addition to the terms of our Privacy Notice. Our Privacy Notice explains the personal information that we collect about you and process when you use or access the Website or any of the Services, or purchase a Product from the Website. You can view our Privacy Notice by clicking here. There may also be legal notices or policies posted on other areas of the Website that relate to your use of the Website and the Services, all of which will, together with these Terms and our Privacy Notice, govern your use of the Website and the Services.
These Terms comprise the following:
References to our Website and App in these Terms include all components that form the Website and the App, including but not limited to source code and/or object code, software components and any and all intellectual property rights subsisting in them.
Our Website and App are made available to you free of charge. Please note, however, that, access to certain services referred to in Section 3 below is only available subject to the additional terms contained in that Section.
We do not guarantee that our Website or App, or any content on them (or either of them), will always be available or be uninterrupted, or will be free from errors or omissions. We may suspend, withdraw, discontinue or change all or any part of our Website or App without notice. We will not be liable to you if for any reason our Website and/or App is unavailable at any time or for any period, unless provided under Section 3 below.
You are also responsible for ensuring that all persons who access our Website and App through your internet connection are aware of these Terms, and that they comply with them.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
We are the owner or the licensee of all intellectual property rights in our Website and App, and in all content included in or made available through our Website and App. Those works are protected by copyright and database right laws and treaties around the world. All such rights are reserved (subject to fair dealing and other use exceptions permitted by law).
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use. You must not use any part of the content on our Website and/or App for commercial purposes.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Website and App Services must always be acknowledged.
If you print off, copy or download any part of our Website or App in breach of these Terms, your right to use our Website and App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The content on our Website and App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website and App.
Although we make reasonable efforts to update the information on our Website and App, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website or App is accurate, complete or up-to-date.
Nothing in these Terms exclude or limit our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law in New Zealand.
To the extent permitted by law, and except as otherwise provided in the New Zealand Consumer Law:
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or App or due to you downloading any content from the Website or App or from any third-party website linked to either of them.
Additional limitations and exclusions of liability apply to liability arising as a result of the supply of any Products or Services by us to you, which are set out in Sections 2 and 3 below.
You may use the Website and App only for lawful purposes. You may not use the Website or App:
(“Terms of Acceptable Use”).
Whenever you make use of a feature that allows you to upload content to our Website or App, in particular under Section 3 below, or to make contact with other users of our Website, you must comply with the Terms of Acceptable Use.
You warrant that any such contribution complies with our Terms of Acceptable Use, and you will be liable to us and indemnify us for any breach of that warranty: this means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
Any content you upload to our Website or App (except where it is uploaded to your secure area in the Cloud Service – see Section 3 below) will be considered non-confidential and non-proprietary. You shall retain all ownership rights in your content, but when you upload or post content to our Website or App, you grant us an unlimited, irrevocable, perpetual right to re-use, distribute, store, copy, modify, and create derivative works from such content for any purpose and in any media without compensation to you.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Website and/or App. The views expressed by other users on our Website and/or App do not represent our views or values.
We have the right to remove any posting you make on our Website or App if, in our opinion, your post does not comply with the content standards set out in our Terms of Acceptable Use.
You are solely responsible for securing and backing up your content, save insofar as provided in relation to the Cloud Service (see Section 3 below).
We do not guarantee that our Website or App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Website and App. You should use your own virus protection software.
You must not attempt to gain unauthorised access to our Website or App, the server on which our Website or App are stored or any server, computer or database connected to our Website or App. You must not attack our Website or App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act of 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and App will cease immediately.
You may link to our Website home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website or App in any website that is not owned by you.
Our Website and App must not be framed on any other website, nor may you create a link to any part of our Website or App other than our Website home page. We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Terms of Acceptable Use.
Where our Website and App contain links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
We assume no responsibility for the content of sites or resources linked to our Website and/or App. Such links should not be interpreted as an endorsement by us of those linked sites or resources. We will not be liable for any loss or damage that may arise from your use of them.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
To contact us, please email email@example.com.
SECTION 2 – TERMS OF SALE OF PRODUCTS THROUGH OUR WEBSITE
PLEASE NOTE CLAUSE 15 WHICH LIMITS OUR LIABILITY TO YOU AND CLAUSE 10.3 WHICH REMOVES YOUR RIGHT TO CANCEL FOR CONVENIENCE.
These are the terms and conditions on which we supply Products to you which you have purchased through our Website. Please read these terms carefully before you submit your order to us. These terms tell you how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
BY PLACING AN ORDER FOR PRODUCTS(S) THROUGH OUR WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS SECTION 2.
Clause references in this Section 2 relate to clauses in this Section.
1. HOW WE MAY CONTACT ONE ANOTHER
1.1 How to contact us. You can contact us by telephoning our customer service team at 64 9 887 9871 or by writing to us at firstname.lastname@example.org.
4. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 - Your rights to end the contract).
5. OUR RIGHTS TO MAKE CHANGES
5.1 Minor changes to the Products. We may change the Product:
5.1.1 to reflect changes in relevant laws and regulatory requirements (for example where we are required to amend the wiring or voltage of the Product); and
5.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Product.
6. PROVIDING THE PRODUCTS
6.1 Delivery costs. The costs of delivery will be as displayed to you on our Website
6.2 When we will provide the Products. During the order process we will let you know when we will provide the Products to you. We will deliver the Products ordered to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
6.3 We are not responsible for delays outside our control. If our supply of the Product is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
6.4 If you are not at home when the Product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, the Product will be left at your delivery address.
6.6 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 6.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
6.7 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 6.6 or clause 6.6, you can cancel your order for any of the Products or reject Products that have been delivered. If you wish, you can reject or cancel the order for some of those Products (not all of them), unless splitting them up would significantly reduce their value. After that, we will refund any sums you have paid to us for the cancelled Products and their delivery. If the Products have been delivered to you, you must either, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services or email us (see clause 1.1 for details) for a return label or to arrange collection.
6.8 When you become responsible for the Products. A Product will be your responsibility from the time we deliver the Product to the address you give us.
6.9 When you own the Products. You shall own the Products once we have received payment in full for them.
6.10.1 deal with technical problems or make minor technical changes;
6.10.2 update the Product to reflect changes in relevant laws and regulatory requirements;
6.10.3 make changes to the Product as requested by you or notified by us to you (see clause 5).
In addition to the terms set out in this Section 2, the terms in Section 3 apply to any software (including any update or updates to the software and any related documentation) that we make available to you from time to time for your use in connection with our Product(s). You are responsible for downloading and/or installing any software that we make available to you to enable you to operate and benefit from all the features of the Product(s).8. CLOUD VIDEO RECORDING SERVICES
The terms upon which we provide our Cloud Service are contained in Section 3 below.
9. PRICE AND PAYMENT
9.1 Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the Product advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the Product you order.
9.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
9.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
10. YOUR RIGHTS TO END THE CONTRACT FOR PRODUCTS
10.1 You can always end your contract with us. Your rights to end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
10.1.1 if what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the Product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 13;
10.1.2 if you want to end the contract because of something we have done or have told you we are going to do, see clause 10.2;
10.1.3 if you have just changed your mind about the Product, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
10.1.4 in all other cases (if we are not at fault and there is no right to change your mind), see clause 10.4.
10.2.1 we have told you about an upcoming change to the Product or the Terms which you do not agree to
10.2.2 we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
10.2.3 there is a risk that supply of the Product may be significantly delayed because of events outside our control;
10.2.4 we have suspended supply of the Product for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
10.2.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 6.6)).
11.1.1 Phone or email. Contact details are contained in clause 1.1. Please provide your name, home address, details of the order and, where available, your phone number and email address.
11.1.2 By post. Write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
11.2 Returning Products after ending the contract. If you end the contract for any reason after Products have been despatched to you or you have received them, you must return them to us. You must post them back to us at the address provided in clause 1.1 or (if they are not suitable for posting) allow us to collect them from you. Please call customer services by telephone or email (contact details provided at clause 1.1) for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
11.3 When we will pay the costs of return. We will pay the costs of return:
11.3.1 if the Products are faulty (see clause 13 below) or mis-described;
11.3.2 if you are ending the contract because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
12. OUR RIGHTS TO END THE CONTRACT
12.1 We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if
12.1.1 you do not make any payment to us when it is due and you still do not make payment within fifteen (15) days of us reminding you that payment is due;
12.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Product, for example, the correct delivery address; or
12.1.3 you do not, within a reasonable time, allow us to deliver the Product to you.
13. IF THERE IS A PROBLEM WITH THE PRODUCT
13.2.1 is faulty you can return the Product to us within 30 days of you receiving the Product, and be entitled to a full refund; or
13.2.2 develops a fault after the first 30 days of receiving the Product then, subject to clause 13.3, can return the Product to us and:
220.127.116.11 if the fault is a minor problem, we will repair the Product for free; or
18.104.22.168 if the fault is a major problem, we will offer you the choice of a replacement or refund.
Minor problems: generally mean faults with the Product that aren’t major problems and that can be repaired within a reasonable period of time.
Major problems: mean a problem that would have stopped you from buying it if you had known about it; the Product is substantially unfit for its common purpose and can’t be easily fixed; the Product doesn’t meet the specific purpose you asked for and can’t be easily fixed; it’s unsafe; it’s significantly different from the description; it doesn’t do what we say it should and can’t be easily fixed; or it creates an unsafe situation.
13.5 Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact customer services (see clause 1.1) for a return label or to arrange collection.
14. INSTALLATION OF OUR PRODUCT AT YOUR PROPERTY
14.1 You will be responsible for installing the Product at your property. While we provide instructions for installation of the Product at your premises, a qualified/certified electrician must install any Product, which is to be wired to the electrical mains, or do any work which includes any wiring with another product which is connected to the electrical mains. You acknowledge and agree that you will not, unless you are a qualified/certified electrician, install or do any work which includes any such wiring and that to the fullest extent permitted by law we will have no liability to you for any damage caused to any property or person where you do not comply with this clause.
15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.3 We are not liable for your use of the Product other than in accordance with these Terms. You acknowledge and agree that we shall not be responsible for any claims, losses and/or damages incurred by you as a result of your combining a Product to materials/software not supplied by us or our representatives or modifying a Product without our approval or where you use a Product other than in accordance with our instructions or the provisions of these Terms.
16. HOW WE MAY HANDLE YOUR PERSONAL INFORMATION
16.1 We will collect, use and disclose your personal information in accordance with our Privacy Notice.
17. OTHER IMPORTANT TERMS
THE PROVISIONS OF SECTION 1 ALSO APPLY TO THIS SECTION. WHERE THERE IS ANY CONFLICT BETWEEN THE PROVISIONS OF SECTION 1 AND SECTION 3 REGARDING OUR SUPPLY TO YOU, AND YOUR USE, OF OUR SOFTWARE AND SERVICES, THE PROVISIONS OF SECTION 3 WILL APPLY.
PLEASE NOTE CLAUSE 8 WHICH LIMITS OUR LIABILITY TO YOU.
These are the terms:
i. that apply to any software (including any update or updates to the software and any related documentation) that we make available to you from time to time for your use in connection with our Product(s) (“Software”); and
whether you purchased our Product(s) through our Website or from a third-party retailer. Our Software and Services are either provided free of charge with the Products you have bought (for example same-time interaction with callers through our Ring™ Video Doorbell) or on a subscription basis where they are an additional service (for example where recordings of callers through our Ring™ Video Doorbell are uploaded to the Cloud Service).
You may only use our Software and Services in your capacity as a consumer and for non-commercial use.
These Terms tell you what you can and cannot do with our Software, how we will provide our Services to you, how you and we may change or end the contract, and what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
Please ensure that you read these terms carefully before you download and install the Software through our Website or App and/or use our Service.
BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS SECTION 3.
If you do not agree to the following terms, or do not fulfil the requirements set out in this Section 3, no licence is granted to you in relation to our Software and you may not use, install or download the Software (and any copies of the Software that you do hold must be deleted or destroyed).
Clause references in this Section 3 relate to the clause in this Section.
1. HOW WE MAY CONTACT ONE ANOTHER
19.2.1 When you first set up your Product(s) on our Website or App, you will automatically be enrolled in a free trial of the Cloud Service, which entitles you to access the Cloud Service without payment for a limited period of thirty (30) days from the moment that you activate such trial period by pairing your Product to your personal Wi-Fi network.
19.2.2 At the end of the trial period, we may automatically charge you for the Cloud Service on the first day following the end of your trial, on a monthly or annual basis depending on your election when you first set up your Product(s). By submitting your payment details in conjunction with the trial, you agree to this charge. To avoid this charge, you must cancel the Cloud Service by either contacting us before the end of your trial period or unsubscribing from the Cloud Service via our App or Website. If you do not enter into a paid subscription for the Cloud Service, we may (but aren’t obligated to) delete any or all of your Cloud Recordings stored on the Cloud Service.
Where you wish to sign up for an Additional Subscription you will need to contact us (contact details provided at clause 1.1). Where we agree to enter into an Additional Subscription we will send to you a confirmatory email to the email address you have provided. This email will provide you with details of your new online account through which you will be able to view your recordings.
You acknowledge that where you have an annual subscription you will have been given a discounted rate equivalent to 10 months of monthly subscription fees. If you cancel your annual subscription at any time within the first 10 months of your subscription period, you will be charged the monthly subscription fee (i.e., what you would have paid for under the monthly subscription plan) for each month of your annual subscription period prior to your cancellation, and you may be eligible for a refund for the remainder of your annual subscription fee. After the first 10 months, we will not issue a refund for any unused portion of any annual subscription.
22. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
22.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
22.1.1 Phone or email. Contact us in accordance with clause 1.1. Please provide your name, home address, details of the order and, where available, your phone number and email address.
22.1.2 By post. Contact us in accordance with clause 1.1, including details of what you bought, when you ordered or received it and your name and address.
22.1.3 Through our Website or App. You can unsubscribe through these means.
23. SUSPENSION/TERMINATION OF LICENCE TO USE THE SOFTWARE/ ACCESS THE SERVICE
Failure to comply with these Terms. We may terminate your licence to use the Software and/or suspend your access to the Service where you are in breach of any provision in these Terms (including those contained in Sections 1 and 2). You shall not be entitled to a refund of any fees paid for any period of suspension.
Please note however that where we cancel your licence to use the Software or limit your access to the Services because you have breached the Terms, we reserve the right not refund any fees you have paid for the Cloud Service.
Please note however that where we cancel or limit your access to the Services because you have breached the Terms, you shall not be entitled to return your Product to us as faulty. In addition, we reserve the right not to refund any fees you have paid for the Cloud Service.
25. HOW WE MAY USE YOUR PERSONAL INFORMATION
25.1 We will use your personal information in accordance with ourPrivacy Notice .
26. OTHER IMPORTANT TERMS
26.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
26.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
26.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
26.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
26.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Cloud Service, we can still require you to make the payment at a later date.