All orders under NZD $60 will have a shipping cost of NZD $5.00
We deliver orders in 3 - 6 business days either via Australia Parcel Post for Australia or Courier Post for New Zealand.
We only deliver domestically within Australia or New Zealand when purchasing from ring.com
We do not offer express delivery.
You have 30 days from the date you received your device(s) to request a full refund with no questions asked.
To return your item, please contact Ring community support to request a return label. This lets you return the device(s) to us free of charge, as long as the return originates from either Australia or New Zealand.
Our community support is available 24/7.
+61 2 8294 9169; 1300 205 983 (Toll Free)
+64 9 887 9871
We also have live chat available 24/7 on ring.com
You cannot remove items from an existing order, but you have 30 days from the date you received your device(s) to return the item for a full refund. Follow the instructions above to return an item.
Call community support within 30 minutes of placing your order to cancel it or change the delivery address. After 30 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment centre. Unfortunately, you will have to wait until the item is delivered and then return it for a full refund.
At this time it is only allowed to ship to P.O. boxes in Australia.
Orders are shipped Monday through Friday. All domestic orders placed through Ring.com will be shipped the next business day.
If you’re not at home at the time of delivery, you can always contact your courier and arrange a new date and time. Check your delivery confirmation for information on your courier and tracking number.
We're sure you're going to love your new Ring device, but if something is wrong or you have trouble setting it up you can call us at any time for assistance. We love hearing from you and making sure that everything works as it should.
Call us for setup assistance and start enjoying the comfort and security of owning a Ring device. And don’t forget, you can always visit our website to browse lots of resources and our YouTube page for guided videos.
You will be charged as soon you place your order.
All payment information is processed by a 3rd party company: Stripe (https://stripe.com). Your connection with our servers and Stripe is made through HTTPS, the standard security protocol for handling sensitive information.
For purchases in our site we accept Debit and Credit Cards (Visa, Mastercard, American Express, Apple Pay & Paypal)
For Protect Plan subscriptions we only accept Visa & Mastercard credit and debit cards.
Invoices are automatically sent when the order is fulfilled. If you require a change, please contact our customer service and we will provide it for you. You can contact us by phone at the numbers above or by email at firstname.lastname@example.org