At the core of Ring, and guiding every action we take, is respect for the privacy and security of our neighbours (what we call our customers). This includes giving our neighbours effective, easy-to-use and affordable products and services to help protect their homes. It also means taking extremely seriously the privacy, security and control of their devices and personal information. Below you will find Ring’s guiding principles.
Customer trust is paramount to us and we understand the importance of giving you control over your devices and your personal information.
We know you have many options to choose from so protecting your privacy and data security is a job we take seriously. We know that you place a huge amount of trust in us and we have every intention of continuing to earn that trust.
Ring will continue to innovate on behalf of our neighbours to help make their neighbourhoods safer. We will do so with our neighbours, their privacy, and the security of their information at the top of our priority list.
When motion is detected by the device (including devices linked to cameras such as an alarm system’s motion detector), the video doorbell button is pressed, or video on demand (Live View) is initiated through the Ring app, a video file is streamed from the Ring device to the cloud.
Data, including the video file, is first sent from the device to the cloud on Amazon Web Services (AWS) servers, where the data is processed in order for you to be able to view the event on the Ring app. If you subscribe to a Ring Protect Plan (including a free trial), the video file will be transcoded into a video recording which is stored in the cloud for you, and you can access the recording through the Ring app or by logging into your account on Ring.com. If you do not subscribe to a Ring Protect Plan, the video file will not be transcoded into a video recording and it will be automatically deleted. If you are not a subscriber but choose to upload and post a video to the Neighbours App while the Live View event is occurring, the video file will be transcoded into a video recording for purposes of this posting.
If you subscribe to a Ring Protect Plan (including a free trial), you can access your stored recordings, download them, or manually delete them one by one or all at once in the Ring app or by logging into your account on Ring.com. Video recordings in your account are automatically deleted following the expiration of your account’s applicable storage period under the Ring Protect Plan. For additional information regarding Ring’s video storage periods, see here. If you do not subscribe to a Ring Protect Plan, the raw video files are automatically deleted unless you posted the video to the Neighbours App while the Live View event was occurring. Videos posted to the Neighbours App will be publicly available.
We have taken measures to help secure Ring devices from unauthorized access. These measures include preventing the installation of third-party applications on the device, rigorous security reviews, secure software development requirements, and encryption of communication between Ring devices with services such as AWS servers. Ring secures video recordings in transit and stores them on secure AWS servers. We use a combination of AES encryption (Advanced Encryption Standard) and TLS (Transport Layer Security) to secure data between Ring devices and AWS, and we encrypt data between Ring devices using AES encryption, TLS and SRTP (Secure Real Time Protocol).
Nobody can view your video recordings unless you allow it or you share them. You can add users to your account, who will then be able to view and download video recordings on the account. You can also share video recordings via text or email by creating a share link to the recording. After a share link has been created, the video recording may be viewed and downloaded by anyone with the share link ID. Additionally, you can make your videos publicly available by posting them on the Internet (including by posting them to the public social media app Neighbours by Ring).
If you are having issues with your device or video recordings, you can request assistance from Ring community support agents. Depending on the issue, they may request permission from you to view your video recordings in connection with troubleshooting the issues. You choose whether to provide Ring with limited, short-term access to view your video recordings, solely to troubleshoot the issues. These video recordings are not viewed, shared, or used by Ring for any other purpose.
A small number of video recordings are viewed by our research and development team to improve Ring’s products, services and technology. These video recordings are either from customers who have made them publicly available (by posting them on the Neighbours App or otherwise on the Internet), or from customers, team members and their friends and family who have given us explicit permission to use them for this purpose (which they may revoke at any time).
We do not sell your video recordings. We share video recordings with other parties only in accordance with our privacy notice.
In response to legal proceedings or requests from government agencies, we will not, without the customer’s consent, disclose video recordings unless necessary to comply with the law or, in the case of government requests, there is an emergency involving danger of death or serious injury. We object to overbroad or otherwise inappropriate demands as a matter of course. For additional information, see our privacy notice.
No. Unless you provide us with explicit permission as described in the FAQs above, Ring team members, similar to other members of the general public, can only view the video recordings that you have elected to make publicly available by posting them on the Neighbours App (or otherwise on the Internet).
No. Ring team members cannot activate and view live streams from your Ring device.
Take a more detailed look at our privacy notice by clicking here
If you’d like to opt-out of marketing and other non-transactional communications from Ring, email firstname.lastname@example.org or click the Unsubscribe link at the bottom of an email you've received from Ring. You will not be able to opt out of important or transactional communications from us, for example, billing confirmations and reminders, device updates, security-related communications, and service announcements. See our Privacy Notice for more information.